What do I need to know before sending my photos? What happens once Pop Art Universe receives my photos? How soon will I receive my order? Can I put a RUSH on my order? Is there anything I should know about canvas? Can I just order the design? Can I cancel my order? What if I want to send a new photo once work has already begun? Do you have a return policy?

---

Art Details- It is best to be specific on what you would like done to your artwork. We suggest you give us as many details as possible. Such as (1) Is there a particular example on our website “gallery” that you like the overall look of? (2) Would you like the subjects in your art to have different color tones to their skin or do you prefer natural skin tones? (3) What specific colors do you like or dislike? (4) Do you like bright, pastel or bold colors? We can mix and match them as well (5) Do you have a preference for background colors?
TOP

Proof Approval- Once you send us your photo you will receive an email within 3-5 business days to view your proof. After you give us your approval you will receive your artwork in 7-10 days.

View your Proof- When your proof is ready, we will send you an email. If you approve your artwork we will send it to print right away. If you want additional modifications let us know. Your order includes one free modification. Additional changes will be $4.95 each. You will be sent a Pay Pal invoice for these fees. Once fees are paid we will continue working on your art. If you request a modification, please leave us specific details regarding what you would like changed. (See Art Details above) Specifics will help us know what you want and will keep modification charges to a minimum. The more detail, the better.

Regular Mail- You will receive your artwork in 7-10 days from your approval. Let us know if you need your artwork by a certain date. We will always do our best to get you your artwork when you need it. We are not responsible for delays caused by the post office.
TOP

Rush Orders- You may put a “RUSH” on your order for an additional $50.00 fee. If you choose this option you must also pay an additional express shipping fee. We will send you an additional invoice for this service. We are not responsible for delays caused by the post office.

Canvas Cropping- There may be a slight variation in color when printed on canvas. Keep this in mind when you send your photo. This applies only to art gallery stretched on canvas.

Design only- Call us for a quote if you are interested in buying a design only (no printing). This option is great for buying an artistic image for a business card.
TOP

Cancellations- If you are not satisfied with your artwork during the approval process, you may cancel your order at any time before printing has begun. There are absolutely no cancellations or modifications once your art has been printed. No exceptions. You will still be charged any applicable modification fees. You will also be charged a $50.00 cancellation fee. We must charge these fees because each piece is done by hand and we must charge for our artists’ time.

Sending a New Photo- If you are not satisfied with your artwork during the approval process you can send us a new/different photo. There will be an additional $25.00 fee for our artists’ time.

Returns- If you are not fully satisfied with your artwork when you receive it, send it back to us for a full refund within 10 days. Send us an email letting us know you will be sending back your art and include the reason. Then send it to Pop Art Universe in it’s original packaging. Once we receive it, we will credit your account for the purchase price.
TOP

Mail photos/canvas to:
Pop Art Universe
1381 Bellaire St.
Broomfield, CO 80020
jason@popartuniverse.com
1-877-323-4920